Skip to main content
Back to registry

customer-journey-mapping-workshop

deanpeters/product-manager-skills

Guide product managers through creating a customer journey map by asking adaptive questions about the actor (persona), scenario/goal, journey phases, actions/emotions, and opportunities for improvement. Use this to visualize the end-to-end customer experience, identify pain points, and create a shared mental model...

Installs282
Install command
npx skills add https://github.com/deanpeters/product-manager-skills --skill customer-journey-mapping-workshop
Security audits
Gen Agent Trust HubPASS
SocketPASS
SnykPASS
About this skill
Guide product managers through creating a customer journey map by asking adaptive questions about the actor (persona), scenario/goal, journey phases, actions/emotions, and opportunities for improvement. Use this to visualize the end-to-end customer experience, identify pain points, and create a shared mental model across teams—avoiding surface-level feature lists and ensuring discovery work focuses on real customer problems, not assumed solutions. This is not a feature roadmap—it's a discovery and alignment tool that uncovers where the experience breaks down and where improvements will have the greatest impact. A journey map (NNGroup) visualizes "the process that a person goes through in order to accomplish a goal." It compiles user actions into a timeline, enriched with thoughts and emotions to create a narrative, then condenses and polishes into a visual artifact. Use workshop-facilitation as the default interaction protocol for this skill. It defines: This file defines the domain-specific assessment content. If there is a conflict, follow this file's domain logic. This interactive skill asks up to 5 adaptive questions , offering 3-4 enumerated options at each step.

Source description provided by the upstream skill listing. Community reviews and install context appear in the sections below.

Community Reviews

Latest reviews

Sign in to review

No community reviews yet. Be the first to review.

Browse this skill in context
FAQ
What does customer-journey-mapping-workshop do?

Guide product managers through creating a customer journey map by asking adaptive questions about the actor (persona), scenario/goal, journey phases, actions/emotions, and opportunities for improvement. Use this to visualize the end-to-end customer experience, identify pain points, and create a shared mental model...

Is customer-journey-mapping-workshop good?

customer-journey-mapping-workshop does not have approved reviews yet, so SkillJury cannot publish a community verdict.

What agent does customer-journey-mapping-workshop work with?

customer-journey-mapping-workshop currently lists compatibility with codex, gemini-cli, opencode, cursor, kimi-cli, github-copilot.

What are alternatives to customer-journey-mapping-workshop?

Skills in the same category include telegram-bot-builder, flutter-app-size, sharp-edges, iterative-retrieval.

How do I install customer-journey-mapping-workshop?

npx skills add https://github.com/deanpeters/product-manager-skills --skill customer-journey-mapping-workshop

Related skills

More from deanpeters/product-manager-skills

prd-development

by deanpeters/product-manager-skills

566

Guide product managers through structured PRD (Product Requirements Document) creation by orchestrating problem framing, user research synthesis, solution definition, and success criteria into a cohesive document. Use this to move from scattered notes and Slack threads to a clear, comprehensive PRD that aligns...

Software EngineeringFrontend and DesignFirst seen Feb 11, 2026

roadmap-planning

by deanpeters/product-manager-skills

454

Guide product managers through strategic roadmap planning by orchestrating prioritization, epic definition, stakeholder alignment, and release sequencing skills into a structured process. Use this to move from disconnected feature requests to a cohesive, outcome-driven roadmap that aligns stakeholders, sequences work...

Software EngineeringFrontend and DesignFirst seen Feb 11, 2026

user-story

by deanpeters/product-manager-skills

408

Create clear, concise user stories that combine Mike Cohn's user story format with Gherkin-style acceptance criteria. Use this to translate user needs into actionable development work that focuses on outcomes, ensures shared understanding between product and engineering, and provides testable success criteria.

Software EngineeringFrontend and DesignFirst seen Feb 11, 2026

company-research

by deanpeters/product-manager-skills

403

Create a comprehensive company profile that extracts executive insights, product strategy, transformation initiatives, and organizational dynamics from publicly available sources. Use this to understand competitive landscape, evaluate partnership opportunities, benchmark best practices, prepare for interviews, or...

Software EngineeringFrontend and DesignFirst seen Feb 11, 2026
Related skills

Alternatives in Software Engineering