difficult-workplace-conversations

Structured framework for preparing, delivering, and following up on challenging workplace conversations. A structured framework for approaching challenging workplace conversations including conflicts, performance issues, sensitive feedback, and emotionally charged discussions. Difficult conversations succeed or fail based on three phases: Purpose: Set yourself up for a productive conversation Clarify the Issue Check Your Emotions Consider Their Perspective Define Your Goal Purpose: Have the conversation effectively Open Neutrally Share Your Perspective Listen Actively Seek Resolution Purpose: Ensure lasting resolution Document Agreements Check Progress Maintain Relationship What happened: Observable behavior What I felt: Your emotional response What I assume: Their intention (often wrong) Focus conversation on behavior and impact, not assumed intentions. Situation: When and where did this happen? Behavior: What specifically did they do/say? Impact: What was the effect on you, the team, or the work? Escalate when: A successful difficult conversation: - Three-phase approach covering preparation (clarify issue, check emotions, consider perspective), delivery (open neutrally, share perspective, listen actively, seek resolution), and followup (document agreements, check progress, maintain relationship) - Includes the SBI model (Situation-Behavior-Impact) for framing feedback and...