eol-message

Craft empathetic End-of-Life announcements that maintain customer trust during product discontinuation. Craft a clear, empathetic End-of-Life (EOL) message that communicates product or feature discontinuation, explains the rationale, addresses customer impact, provides transition support, and positions the replacement solution. Use this to maintain customer trust during difficult transitions and reduce churn by demonstrating care and offering a clear path forward. This is not a generic sunset announcement—it's a customer-centric communication that acknowledges loss while framing the change as progress. An effective EOL message balances honesty about the change with empathy for customer impact. It includes: Use template.md for the full fill-in structure. Before drafting, ensure you have: If missing context: Don't send the message until you have a complete transition plan. Customers will ask "What do I do now?"—you must have an answer.