kb-article

If you see unfamiliar placeholders or need to check which tools are connected, see CONNECTORS.md . Draft a publish-ready knowledge base article from a resolved support issue, common question, or documented workaround. Structures the content for searchability and self-service. Examples: Parse the input to identify: If a ticket reference is provided, look up the full context: Using the article structure, formatting standards, and searchability best practices below: Present the draft with metadata: After generating the article: Every KB article should include: Articles are useless if customers can't find them. Optimize every article for search: Start every article with a sentence that restates the problem or task in plain language: Purpose : Step-by-step instructions for accomplishing a task. Structure : Best practices : Purpose : Diagnose and resolve a specific problem. Structure : Best practices : Purpose : Quick answer to a common question. Structure : Best practices : Purpose : Document a known bug or limitation with a workaround.