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ticket-triage

anthropics/knowledge-work-plugins

If you see unfamiliar placeholders or need to check which tools are connected, see CONNECTORS.md .

Installs183
Install command
npx skills add https://github.com/anthropics/knowledge-work-plugins --skill ticket-triage
Security audits
Gen Agent Trust HubPASS
SocketPASS
SnykPASS
About this skill
If you see unfamiliar placeholders or need to check which tools are connected, see CONNECTORS.md . Categorize, prioritize, and route an incoming support ticket or customer issue. Produces a structured triage assessment with a suggested initial response. Examples: Read the input and extract: Using the category taxonomy and priority framework below: Before routing, check available sources: Apply the duplicate detection process below. Using the routing rules below, recommend which team or queue should handle this based on category and complexity. After presenting the triage: Assign every ticket a primary category and optionally a secondary category : Criteria: Production system down, data loss or corruption, security breach, all or most users affected. SLA expectation: Respond within 1 hour. Continuous work until resolved or mitigated.

Source description provided by the upstream skill listing. Community reviews and install context appear in the sections below.

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FAQ
What does ticket-triage do?

If you see unfamiliar placeholders or need to check which tools are connected, see CONNECTORS.md .

Is ticket-triage good?

ticket-triage does not have approved reviews yet, so SkillJury cannot publish a community verdict.

What agent does ticket-triage work with?

ticket-triage currently lists compatibility with codex, gemini-cli, opencode, kimi-cli, amp, github-copilot.

What are alternatives to ticket-triage?

Skills in the same category include telegram-bot-builder, flutter-app-size, sharp-edges, iterative-retrieval.

How do I install ticket-triage?

npx skills add https://github.com/anthropics/knowledge-work-plugins --skill ticket-triage

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